Refund policy

Return policy

For purchases made with international shipments, no changes will be made. The customer can request a refund of the money as long as: • The purchase has been made through the TUNKI electronic commerce platform. • The garment is in perfect condition. • Have the original packaging and labels. • Show no signs of use or damage. The customer must make a formal request by email tocustomerservice@tunkialpaca.com sending a photo of the products in perfect condition. Once the request has been approved, the customer must necessarily return the product(s) in perfect condition to our address in WINTER PARK with the following label: Consignee: TUNKI ARTISAN LLC – ECOMMERCE Address: 78737 U.S. Highway 40, Winter Park, Colorado Person in charge: Daniel Montoya Money will be refunded within 20 business days of receipt of the shipped product(s).

 

CONTACT Whenever you need it, you can contact our team through the Customer Service line +1 (720) 984 5577 (Opening hours: Monday to Friday from 9:00 a.m. to 5:00 p.m.), by email to:customerservice@tunkialpaca.com

Payment Methods Once the items of your choice have been added to the Shopping Bag, the customer must register their data in order to make the payment, which can be done in any of these ways:

 

Payment by Credit/Debit Card. Credit/Debit Card Payment Payments can be made in the following currencies:

Sol (S/ PEN) United States Dollars (USD$) The selection of the currency will depend on whether it is in the Spanish version (prices in soles S/) or in English (prices in USD$) in the store at the time of purchase. pay. You can change the language version and currency by clicking the ES|EN icon in the header.

 

The products offered on this platform are traded safely. To provide this guarantee to the client, the Company has an agreement with an external provider of online payment services, with extensive experience and presence in high-growth markets.

 

The data provided by the client will be shared with the provider for the sole purpose of providing the service, which includes payment processing and transaction validation through an anti-fraud system, to minimize the risk of identity theft of card holders. cards.

 

By making the payment through this method, the client authorizes the confidential treatment of the information by the provider. Personal, credit card and purchase data is encrypted on the network and therefore protected.

The Company, on the other hand, is not responsible for any commissions that credit card operators may apply.

The credit/debit cards through which payment can be made are:

VISA. Amex (American Express). MasterCard. Dinners Before closing their purchase and after entering their personal and shipping information, the customer will enter their credit card details, which will be charged the total amount provided by the Platform.

The confirmation of the Purchase Order will be carried out once the corresponding instance verifies that the payment was actually made. For this purpose, the company has a virtual account, provided by the payment system provider, through which it can check the status of the transactions made by the customer in real time.

Once the confirmation is ready, the dispatch process begins, from which the term associated with the delivery method begins to run (Dispatch via courier).

 

In case of any problem with the payment made, the client can contact the company or send an email to customerservice@tunkialpaca.com.