Shipping policy

In order for the shipment of the order placed in the Tunki Alpaca online store to be carried out successfully, that is, in an adequate and timely manner, the client must enter the correct information at the time of executing the Purchase Order.

The registration of erroneous or incomplete data that causes improper processing thereof will be the sole responsibility of the client. This could even result in the cancellation of the order if the Company deems it appropriate.

At Tunki we ship to:

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United States (Domestic)

International

The online store contemplates a form of delivery:

Dispatch via Courier

Picked up at the store

Average delivery time:

Winter Park: 5 - 7 business days

Colorado: 7 - 10 business days

Store Pickup: 2 business days

Additional costs and delivery times may apply for shipments to cities and outlying districts. Consult in advance at +1 (720) 984-5577 orcustomerservice@tunkialpaca.com.

The delivery time of the order is counted from the moment the payment confirmation of the Purchase Order is validated. The extension of said term will depend on:

Delivery address.

Method of delivery.

Due to the State of Emergency carried out by the Government, there may be delays in the shipment of orders. The Company will inform the client in the event that the shipment exceeds the regular delivery time.

The Company will continuously monitor the orders shipped, in order to ensure that they reach their destination within the agreed time frame. However, delivery may not take place in any of the following situations:

The delivery address could not be located because the registration of the address in the Platform was made in an erroneous or incomplete manner.

There were no residents at the delivery address at the time of delivery.

Once informed of the problem, the Company will contact the Client by email and/or telephone to reschedule the delivery date. The additional costs involved in this rescheduling will be borne by the customer.